Frequently Asked Questions

 

When can I expect my package to arrive?

For EU deliveries, the package should arrive within 3-4 working days, while for deliveries outside the EU, the package arrival time may vary between 5-7 working days, depending on the country of order. Keep your tracking number handy in order to check the package's status online.
 

How do I gift a Hiasan product to someone?

When entering personal particulars for delivery, enter the personal particulars of the person whom you would like to gift the product to. Send a quick email to Hiasan at info@hiasandesign.com (with the order number attached) to find out more about how we package our products and to add requests on gift-wrapping. We just love to make things pretty!

How can I receive information on events, sales and discounts?

Sign up to become a Hiasan Design Member and you will receive newsletters on upcoming events, sales and discounts. Otherwise, simply email info@hiasandesign.com for more information.

I would love to collaborate! How do I reach out?

We absolutely love exploring new partnerships - email info@hiasandesign.com or submit a form on our contact page to reach out! We are active on Instagram and Facebook as well, so you can drop us a message on those platforms too! 

Can I create a personalised jewellery piece?

Hiasan Design works closely with our suppliers to create bespoke pieces. However, we don't have the capacity right now to create made-to-order pieces - but if you have something in mind anyway, please reach out to us and we will see what we can do.

Do I have the possibility to mix and match items - such as pendants and chains?

Yes! Please write in to us at info@hiasandesign.com for advice and requests on your preferred chain length/type for a certain pendant, and we'll get back to you shortly. The ability to mix and match is dependent on the necklace chosen, as some pieces are fixed while others can be mixed and matched. The possibility to mix and match also relies heavily on stock availability, so it is important to write to us before placing an order.

What does a Hiasan purchase include? 

Each Hiasan purchase comes gift-ready and with a care kit, which includes a silver cleaning cloth and a care card that gives instructions on how to care for your silver and gemstone jewellery. This makes a Hiasan product the perfect gift for that special someone!
 

Can I return my Hiasan purchase?

Returns are allowed within a 30-day period in the EU. For orders outside the EU, returns are allowed within a 14-day period. In the event that a product needs to be returned, the return costs are not covered by Hiasan, but will instead be covered by the customer. For more information, please read our T&Cs.

I am meeting some technical errors during payment, what do I do?

If technical errors arise; payments not going through, webpage freezing or simply not responding, refrain from refreshing the page immediately. Leave the page open and wait for some minutes before clicking a button or refreshing the page. Email info@hiasandesign.com if you still encounter a problem and we will get back to you as soon as possible. Hiasan Design is a creative space and unfortunately, we're not tech-experts, so try not to worry too much if we take more than a couple of hours to fix the problem. We assure you that your particulars are in safe hands until the problem is fixed.

Does Hiasan Design have a showroom?

We understand that it's difficult sometimes to really fall in love with a piece of jewellery unless it is right there in your hands - that's why Hiasan offers appointment-based visitations and meet-ups to show you our jewellery pieces physically. We only support meetings in Luleå or in Stockholm (subjected to certain time restrictions) at the moment. To find out more about our times and book such appointments, please write to info@hiasandesign.com.

How do I know which chain lengths fit me well?

Our necklaces come in many different shapes, sizes, and chain lengths. It is important that you are aware of a necklace's chain length, which can be found in the description of the jewellery piece. Hiasan tries our best to represent our jewellery to scale, but where you would prefer a more detailed size guide, please refer to this lovely blog showing you how to measure and choose the right necklace length for you.